Storr Office Environments
  • 09-Oct-2019 to 08-Dec-2019 (EST)
  • 195 Corporate
  • Raleigh, NC, USA
  • Full Time

The function of this position is to provide high-level customer service in a timely manner including order/quote entry, order status, vendor acknowledgments, order processing, punch list follow-ups, and small projects. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer's expectations.

Primary Duties and Responsibilities

• Support the Sales Staff with all word-processing, spreadsheets, Hedberg order entry, pricing and other administrative duties such as photocopying and presentation preparation.
• Responsible for data accuracy reviews on all orders, prior to release.
• Release all orders.
• Follow up, re-order and track all parts and pieces from the returned delivery tickets as well as punch list.
• Update all delivery tickets.
• Ensure the resolution of all vendor exceptions.
• Complete war board for all orders.
• Responsible for communicating any changes to the vendor as well as communicating any problems internally to the proper person.
• Call vendors to get pricing and product information.
• Ensure that billing is handled properly including managing billing vs. services issues.
• Ensure that zero sell and credit memos have the proper signatures and are completed per set process.
• Follow up on status reports.
• Review and follow-up weekly on the Orders Waiting for Action report.
• Follow-up with finance on all invoicing and billing issues daily.
• Communicate any errors encountered in the order process. Review with Finance and assist in developing ways to lead to future improvement.
• Responsible for understanding and following all Sales service customer agreements.
• Update the sales staff with current status on projects
• Handle small projects and incidentals.
• Maintain the product contracts for the customers by keeping up-to-date contracts and working with the team leader and Steelcase to be sure they are complete.
• Maintain files and documents for the entire team.
• Responsible for reviewing ATB reports and working with the sales staff to resolve any issues ensuring that we receive payment in a timely manner.
• Work with sales staff to handle customer-billing disputes.
• Complete bid proposals and close small orders.
• Provide back-up telephone coverage to the receptionist as needed.
• Other duties as needed by the team or the customer.

Education and/or Experience
• Associated Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. Prefer some accounting or purchasing background.
• Computer experience in a Windows setting.
• Ability to speak effectively and courteously with customers and co-workers.
• Must be able to figure discounts and pricing.
• Proven organizational and follow-through skills required.
• Excellent communication and interpersonal skills required.
• Ability to work effectively in a team environment.
• Leadership qualities and problem-solving skills.

Storr Office Environments
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