Storr Office Environments
  • 01-Oct-2019 to 30-Nov-2019 (EST)
  • 900 Accounting
  • Raleigh, NC, USA
  • $17.00
  • Hourly
  • Other

Purpose/General Description:

The Credit and Collections Specialist is responsible for contacting customers and collecting missed and outstanding payments.


Primary Duties and Responsibilities:

  • Establish and maintain effective and cooperative working relationships with customers and sales representatives
  • Initiate daily outbound phone calls and emails to customers regarding past due balances and/or late payments
  • Process customer refunds, review account adjustments, apply cash receipts, resolve collection issues and client discrepancies such as short payments and disputes
  • Monitor accounts receivable balances daily to ensure accounts are current
  • Prepare and issue monthly customer account statements for select customers
  • Identify outstanding accounts receivable and take action to encourage timely payments
  • Perform other assigned tasks and duties necessary to support the department
  • Monitor outstanding account balances for determination of next steps in the collection process
  • Provide clear communication on collection issues to management, sales and customer service teams
  • Provide a weekly update on collection attempts as well as a past due report listing progress


Minimum Requirements:

  • Proven experience as a collection specialist or similar role with 3+ years' experience
  • Excellent knowledge of billing procedures (Pay Application experience a plus)
  • Knowledge of various collection techniques
  • Proficiency in all Microsoft Office Applications with intermediate Microsoft Excel skills
  • Demonstrated ability to work in a team and actively contribute to the success of the team
  • Continuous improvement mindset with strong organizational and communication skills
Storr Office Environments
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