Storr Office Environments
  • 06-Mar-2019 to 21-Apr-2019 (EST)
  • 195 Corporate
  • Raleigh, NC, USA
  • Full Time

The function of the CS Manager is to assist Account Managers and Senior Management with assigned responsibilities. This position is a working manager position; therefore the incumbent must provide high level customer service in a timely manner including order/quote entry, order status, vendor acknowledgements, order processing, follow-up with customer issues/errors and small projects. This position will be responsible for project support and daily administrative tasks necessary to assist Account Manager in achieving sales goals. The CSR Supervisor is responsible for making sure that other CSR's are properly aligned and meeting or exceeding customer expectations.  This position assists in overseeing the compliance of departmental order fulfillment goals, and monitoring activities and personnel accordingly.

Supervisory Responsibilities

Management of CSR team, Guest Service Coordinator

Education and/or Experience

  • Bachelors' Degree with 3+  years high level customer service and data entry experience or equivalent combination of education and experience.
  • 3+ years' experience leading a high performing team.
  • Prefer some accounting or purchasing background.
  • Computer experience in a Windows setting, Expert in Excel.
  • Previous experience with AS400/SAP system.
  • Ability to speak effectively and courteously with customers and co-workers.
  • Must be able to figure discounts and pricing.
  • Proven organizational and follow-through skills required.
  • Excellent communication and interpersonal skills required.
  • Ability to work effectively in a team environment.
  • Leadership qualities and problem solving skills.
  • Strategic vision for process improvement.
Storr Office Environments
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